What is Visual Remote Assistant?

Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM. Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or helps gather information required for an onsite visit — improving first-time fix rates.

What can you do with your new visual remote assistant?

Deliver a cost-efficient sales and service experience that customers love with our real-time, visual remote support solution.

Provide solutions in real time with live video.

Video Stream

Effortlessly connect with customers and employees through live video, no downloads required. Improve support, streamline issue resolution, and deliver an unparalleled, efficient experience, all while gaining a competitive edge in the digital landscape.

Desktop Sharing

Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.

Auto Recording

Drive team success with automated sessions. Equip your teams with the tools they need for success by automatically recording interactions. Access these recorded sessions to capture missed details, analyze performance, and ensure call quality management is at its best.

Collaborate with interactive guidance.

Augmented Reality

Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionize your assistance approach and deliver solutions that are faster, more effective, and highly engaging.

Visual Flows

Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.

Stay connected — anytime, anywhere.

Contact Center

Revolutionize customer support by empowering your remote experts to see through your customers' eyes and visually guide them to resolution. Reduce handling times, improve the accuracy of remote technical support, and boost customer satisfaction with enhanced service.

Field Service Management

Redefine efficiency with remote issue resolution. Say goodbye to unnecessary onsite visits by effectively troubleshooting problems from afar. Boost your first-time fix rates by equipping your mobile workforce with the connections and knowledge necessary to resolve issues swiftly, delivering exceptional service to your customers — wherever they are.

Sales Cloud

Deliver a personal touch for faster deal closure. Elevate your sales game by bringing your product directly to your customers through the power of two-way video interactions. Foster trust, transparency, and confidence to eliminate abandoned carts and speed up the deal closure process, creating a seamless and engaging buying experience.