Overview

Zenkraft’s Salesforce‑native Shipment Tracking app transforms Salesforce into a centralized shipping platform for tracking, fulfillment, quoting, and returns. It offers automated updates from over 130 carriers, delivers real‑time shipment visibility in Salesforce, and supports branded tracking emails and portal pages. Built entirely within Salesforce, it requires no external middleware and enables fast deployment by admins familiar with the platform.

Features and Capabilities

• **Automated Tracking: **Scheduled tracking updates run every hour (or customizable interval), updating shipment status and optional checkpoint records within Salesforce based on carrier scans.
• **Standardized Tracking Stages: **Zenkraft normalizes carrier status updates into unified stages: Created, Picked Up, In Transit, Exception, Out for Delivery, and Delivered, simplifying automation and reporting.
• **Track External Shipments: **Even shipments created outside Salesforce can be imported using carrier account numbers and linked to Salesforce objects (Orders, Cases, Customers), enabling full visibility.
• **Branded Notifications & Public Tracking: **Custom-branded tracking emails and public tracking pages (hosted within Salesforce or Commerce Cloud) enable customer engagement and upselling through logos, colors, header images, and embedded promotional banners.
• **Shipping Rate Calculation & Quoting: **Supports live shipping quotes for 130+ carriers, integrated with Salesforce CPQ and Order objects. Boxing algorithms infer missing details for easy setup.
• **Returns Automation: **Allows email delivery of return labels from Cases or Orders, tracks return shipments in real‑time, and enables dashboard reporting on unused labels and return activity.
• **Salesforce-native Implementation: **Fully built on Salesforce as a managed package—deployable through AppExchange and operable by Salesforce admins. No middleware means lower maintenance and greater trust.
• **Multi‑Cloud & Industry Coverage: **Works on Sales Cloud, Service Cloud, B2B & B2C Commerce Cloud, Salesforce CPQ, and Order Management. Tailored for industries like Retail & Commerce, Healthcare & Life Sciences, Manufacturing, Logistics, Consumer Goods, and Financial & Legal.