Overview

Zenkraft Salesforce Returns is a fully native Salesforce application that empowers businesses to automate and manage return shipments directly within Salesforce. Seamlessly integrated with Service Cloud, Commerce Cloud, or Order Management, it supports over 130 global carriers and allows return labels to be booked automatically or with one click—either by agents or customers via self-service. Real-time return tracking, dashboards, workflows, and automation all operate inside Salesforce without requiring external systems.

Features and Capabilities

• **Returns Automation: **One-click or trigger-based booking of return shipments with support for over 130 major carriers, fully integrated in Salesforce. Return statuses update automatically every hour.
• **Case-Based or Order-Based Returns: **Generate return labels linked to Cases, Orders, RMAs, or any custom object. Compatible with Service Cloud, Order Management, or custom implementations.
• **Self-Service Returns (Commerce Cloud): **Customers can generate return labels themselves via “My Account” interfaces. Supports QR codes, international invoices, and automated refund workflows.
• **Workflow Triggers: **Automatically trigger replacement orders, credits, or inspection processes when returns enter transit or are received—enhancing automation and service efficiency.
• **Reporting & Dashboards: **Use Salesforce’s reporting tools to analyze return data, such as serial returners, high-return products, and unused labels. Supports better return policy management.
• **Zero Technical Debt: **Certified, prebuilt integrations with major carriers reduce setup effort and eliminate the need for custom development. Everything functions within the Salesforce ecosystem.
• **Rapid Deployment: **As a fully native Salesforce application, setup is fast and familiar for Salesforce administrators. No external systems or APIs required.