What is employee engagement and management software?

Application programs that organizations use to increase employee job satisfaction and better manage workers.

What can you do with your new employee service management solution?

Empower employees to get answers and complete tasks by streamling HR support.

Give employees the right information, every time, on one unified AI platform.

Employee Self-Service

Improve employee self-service and deliver personalized support at scale with an employee portal. With the power of the Salesforce platform, you can access trusted employee data - like case information and employment history - to create a unique support journey based on each employee’s needs and previous actions. Surface relevant content, recommend business processes, and suggest next best steps to help employees resolve issues more efficiently.

Service Catalog

Automate common service requests, like adding a beneficiary and updating bank information, and give employees a consumer-like menu for a faster, more effortless self-service experience from anywhere.

Search Answers

Help employees find answers faster with AI-powered Search Answers. Quickly generate answers from your trusted knowledge base and display them directly in the Employee Portal. Customize Einstein Search to match your specific knowledge parameters for optimal results.

Omni-channel employee engagement

Quickly connect employees to specialists on any channel anytime. Give employees a one-stop shop for getting help from IT, HR, and any other department on their channel of choice across chat, email, portal cases, voice, and messaging channels like SMS, WhatsApp, and more.

Streamline service with employee case management on the Salesforce Platform.

Case Management

Scale employee service with a single workspace for HR teams to manage employee support cases and requests with built-in AI, productivity tools, and knowledge. The HR Service Console is the single source of truth for your HR teams with the most relevant employee information and the right tools built in. Automatically route cases to the best team member for the job and seamlessly support employees across any channel - email, phone, messaging, and self-service portals.

Prebuilt Integrations

Surface personalized and relevant employee data with integrations to Human Capital Management (HCM) systems. Or, integrate back office and legacy systems (including popular HRIS and ERP tools) with your CRM. Use our out-of-the-box Workday integration or use Mulesoft connectors to integrate with your system of choice.

Data and Automation

Simplify access to all your employee information with a 360 view of employee data, events, and milestones in the HR Service Console, enhancing engagement and tracking. Personalize every conversation and surface intelligent recommendations using trusted data that's natively integrated with the Salesforce Platform. Automate the distribution of cases in your organization so every employee receives the fastest and most accurate resolution.

Boost employee and HR team efficiency with built in AI and autonomous agents.

Agentforce for Employee Service

Scale with an AI agent that works fully autonomously to take action on employee-facing support tasks. Resolve employee inquries faster with an AI agent that responds to employee's questions with accurate and natural responses that are grounded in trusted data. This AI agent can execute HR processes and requests, like checking your PTO balance or applying for a corporate credit card, by seamlessly integrating with HR systems.

Einstein AI

Save valuble time with AI built directly into your flow of work. Empower HR teams with AI-generated replies, summaries, and knowledge articles crafted from conversation data and your company’s trusted knowledge base. Build a knowledge base with articles on topics ranging from HR policies to frequently asked employee questions. Use Einstein to analyze historical case data and automatically classify and route employees to the right agent or queue.

Employee Case Management Bot

Deflect more employee cases with an intelligent chatbot template. In a few clicks, launch a multi-channel, multilingual bot that integrates with your Salesforce data. Bots automate routine common requests, guide employees through next steps, and help HR teams do more. Now you can easily customize bots to your specific business needs using Einstein Copilot prompts, Flows, and AI models.

Slack AI

Tap into the collective knowledge of your company with Slack AI, while maintaining total control of your data in Slack's secure, trusted infrastructure. Slack AI helps you get answers quickly and accurately, get up to speed on what you've missed, and make faster, more informed decisions every day. Ask Slack AI in your own words right from the search bar and get a quick, concise answer. Search through projects, teams, and topics to find what you're looking for, and unearth insights that drive your business forward. With just a click, you can recap channels and summarize threads to break down any essential information you might have missed.