What can you do with D2C Commerce?

Launch stunning, effective commerce sites fast in any region with easy to use tools, integrated inventory, order management, and payments. Make teams more productive and your business more profitable with native AI tools that help create personalized customer experiences.

Simplify store setup and maximize impact.

Storefront Templates

Effortlessly create a new site using user-tested templates designed for consumer needs, paired with intuitive tools that automate the setup process.

Commerce App

Improve business efficiency with our commerce app, enabling you to access any task in three clicks or fewer, complete tasks in five clicks or fewer, and enjoy a streamlined, collapsible navigation.

Checkout and OMS for D2C

Automate order processing, manage real-time inventory, and streamline delivery across channels within Salesforce. Enhance customer satisfaction with easy returns, flexible shipping, and seamless tracking. Speed up sales with Express Checkout, featuring 1-click purchasing and integrated tax and shipping services.

Agentforce Merchant

This intelligent agent acts like an extra team member, automating routine tasks such as generating personalized promotions, writing product descriptions, and proactively acting on data insights. Simplify site setup, set clear goals, and receive proactive recommendations, so you can focus on growing your business.

Unify D2C Commerce.

Expand Global Reach

Easily launch and manage sites to expand your reach across different regions, all from a single admin console. Localize language, currency, and catalogs to cater to different customer needs. Seamlessly share rules, promotions, and business logic across sites, ensuring a consistent experience while meeting complex buyer requirements.

D2C for Marketing

Build joint marketing and commerce campaigns with ease. Use detailed engagement and purchase data to create precise marketing segments. Reach customers with highly personalized offers and reengage shoppers with perfectly timed abandoned cart and back-in-stock notifications.

D2C for Sales

Boost sales with advanced product configuration, bundles, and digital subscriptions — all using your sales team’s pre-negotiated pricing. Manage both digital contracts and actual physical goods orders in one place with a shared data model.

D2C for Service

Unify everything from point of sale to checkout to the contact center. Manage every order with ease. Service agents can check on orders, process returns or exchanges, and place orders on behalf of customers, from directly within their customer service console.

Boost personalization with AI.

Product Recommendations

Empower your shoppers to search with plain-language, photos, or unstructured data and get personalized product results across any digital channel.

Merchandising and SEO

Improve your merchandising strategy with embedded AI, enabling smarter decision-making. Leverage generative AI within the workflow to create product descriptions, SEO metadata, return insights, and more — driving efficiency and boosting sales.

Promotions

Effortlessly create and manage personalized promotions across channels, using data-driven insights to target the right customers with the right offers. From discounts to bundles and limited-time deals, Salesforce streamlines the promotion process, helping you increase conversion rates and build customer loyalty.

Build relationships with connected data.

Smart Segments

Data Cloud Segments help you deliver high-value, cross-channel experiences to pre-defined customer segments enhanced with commerce data. By bringing in data from in-store, third-party online sources, reviews, and unified profiles, you can build common journeys across Marketing Cloud, Commerce Cloud, and Service Cloud.

Goals and Recommendations

Customize date ranges and filters to quickly visualize success and receive actionable insights tailored to your business needs. With real-time tracking and personalized guidance, you can effectively align your goals with viable strategies, ensuring sustained growth and success.

Data-Driven Insights and Analytics

Gain real-time insights and boost conversions by monitoring inventory levels to identify stock surpluses in specific regions. Track order status to analyze buying trends from cart to checkout, and access insights on your best and worst-performing products. Then, make informed decisions and improve your sales strategy.