Overview

iBirds Services delivers tailored Salesforce Community Cloud solutions designed to help organizations build branded, secure, and scalable online communities. These communities—whether created for customers, partners, or employees—foster stronger collaboration, enhance engagement, and simplify communication across all channels. By aligning with each organization’s brand identity and strategic goals, iBirds enables businesses to extend the power of Salesforce, improve service efficiency, and provide seamless experiences that connect stakeholders in meaningful ways.

Features and Capabilities

• Branded and Customizable Experience: Fully adaptable interfaces, from layouts to navigation, that reinforce brand identity while ensuring a consistent user journey.
• Self-Service Customer Portals: Empower customers to resolve issues independently through FAQs, forums, and case submissions, reducing support costs and boosting satisfaction.
• Partner Portals for Collaboration: Provide secure environments for lead sharing, campaign coordination, and resource management, strengthening collaboration with business partners.
• Employee Intranets: Create internal hubs for document access, team communications, and knowledge sharing, improving collaboration and workforce productivity.
• Knowledge Management System: Centralize resources such as tutorials, best practices, and articles, enabling faster problem resolution and reliable access to information.
• Role-Based Access and Security: Ensure safe and controlled interactions by granting permissions tailored to user roles, maintaining confidentiality and data integrity.
• Mobile-Responsive & Scalable Design: Deliver consistent performance across all devices and ensure communities can expand with growing organizational needs.
• Built-In Analytics & Dashboarding: Monitor engagement trends, user activity, and content effectiveness in real time, enabling data-driven improvements.
• Seamless Salesforce Ecosystem Integration: Connect easily with Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products for a unified CRM experience.
• Managed & Continuous Support: Benefit from ongoing monitoring, updates, and technical support to keep communities performing at their best over time.