What are ecommerce AI tools?

Ecommerce AI tools eliminate the guesswork for merchandisers and tailors each buying experience as it unfolds. AI-powered capabilities helps with saving time and resources like manual merchandising, creating new product groupings, updating customer segments, and optimizing sorting rules - freeing your team to focus on what really matters: increase revenue, productivity, and customer engagement.

Save time and sell more with trusted ecommerce AI tools.

Unlock your business's potential and help merchants and developers achieve more. Meet your goals with confidence using data you can trust and actionable, AI-powered guidance, and Agentforce.

Personalize every shopping experience with powerful AI capabilities.

Agentforce Skills for Guided Shopping

Give shoppers exactly what they need and enable seamless checkout across any digital channel with Agentforce Skills for Guided Shopping. Unlike traditional chatbots, it reasons, learns, and adapts. Integrated with ecommerce sites and messaging apps, it taps into enterprise-wide data — like catalog, product, customer preferences, and behavior — to deliver personalized, natural conversations and streamline purchases.

Einstein Product Recommendations

Grow cart size and enhance the shopper experience. Einstein tracks shopping trends to recommend popular items and generates data-backed suggestions — pulling from shopper activity on your storefront and purchase history, as well as from merchants who agree to share their data.

Power personalized AI-experiences for buyers.

Agentforce Skills for Business Buying

Empower B2B buyers with a consumer-grade experience, allowing them to easily find, purchase, or reorder products with pre-negotiated pricing. Use natural language, photos, or videos — all connected to enterprise-wide data — to facilitate high-volume reorders and nuanced conversations across digital channels, and accelerate transactions on popular messaging apps.

Conversational Insights

Boost conversions with AI-powered data analysis. Merchandisers gain insight into shopper behavior and top-selling products, discovering what shoppers often buy together. They can use AI to take action to improve store performance, grow customer lifetime value, and achieve business goals.

Boost merchant productivity and power dynamic experiences with AI rooted in enterprise data.

Agentforce Skills for Merchandising

Augment merchandising teams with commerce agents that handle everything from site setup and personalized promotions to product descriptions. Agentforce skills use real-time data to provide proactive recommendations that boost product performance, move slow inventory, and increase conversions. Plus, through conversational insights, merchant agents help you better understand your business, and offer actionable recommendations to drive continuous improvement.

Smart Promotions

Boost sales and simplify marketing with auto-generated, personalized promotions based on business insights. Easily create effective promotions to clear inventory or enhance conversion rates for slow-moving items. Generate and translate display names into multiple languages.

Product Descriptions & SEO Metadata

Save time and drive growth with AI-powered, personalized product descriptions and SEO-optimized metadata. The AI simplifies expanding into different regions by creating descriptions in local languages and adapting them to fit each market. It also generates SEO metadata to boost online visibility. Attract customers and increase organic traffic with landing pages designed for specific search intents, ensuring your products are easy to find and tailored to local markets.