How does AI drive business outcomes?

Artificial intelligence can help businesses drive cost savings and revenue growth by accelerating decision making, unleashing productivity, and delivering more personalized customer experiences.

Build your business AI strategy today.

Get trusted AI built into the flow of work to help teams work faster. Whether it's sales reps creating pipeline that closes, service agents resolving cases in record time, or marketers building high-performing campaigns, Einstein is here to help. Empower every user with a trusted AI assistant today.

Sales AI

Magnify seller impact with predictive and generative AI for sales.

• Auto-generate personal and data-informed emails for every sales conversation in seconds
• Quickly generate summaries and action items to move deals forward
• Save time on account research, meeting preparation, and CRM updates

Customer Service AI

Deliver personalized experiences and save time with AI customer support.

• Send personalized responses and create work summaries using your trusted CRM data
• Deliver optimal recommendations to your customer, just when they need it
• Use an easy, point-and-click interface to build and launch bots in minutes

Marketing AI

Guide customers through personalized journeys powered by Marketing AI.

• Use AI to identify your most engaged customers and the perfect send time, send frequency, and content for each
• Generate and scale relevant content fast with email content creation
• Take the guesswork out of lead and account scoring through data-driven insights

Commerce AI

Transform commerce experiences with trusted enterprise AI.

• Resolve complex issues and increase customer satisfaction with a humanized, in-app experience
• Integrate ChatGPT with custom plugins to capture and convert search traffic to your storefront
• Create and localize product descriptions with AI-generated, personalized descriptions