Discover what’s new with Agentforce 2.0

For every team and workflow

Teams can now create their own custom Agentforce fast for any department with a new library of pre-built skills. These skills span CRM, Slack, Tableau, and partner use cases, as well as your own custom skills. Agentforce can also take action in any system or workflow by connecting to existing API’s or with MuleSoft’s pre-built connectors to over 40 systems.

Collaborate in Slack

Agentforce is now available in Slack bringing customizable digital labor to where work happens. All of your employees can now collaborate with Agentforce directly in Slack to handle busy work, answer questions, and deliver instant expertise, so your team can stay focused on high-impact work. And Agentforce can now draw from conversational data to make every action and answer more relevant.

More trusted than ever

The Atlas Reasoning Engine is now smarter with enhanced reasoning and data retrieval techniques. This enables Agentforce to think deeply when presented with complex, multi-step questions - reasoning across data sources that have been enriched with additional customer-specific metadata, so that Agentforce can take the best action and deliver accurate, well-researched responses with inline citations.

What is Agentforce?

Agentforce is a proactive, autonomous AI application that provides specialized, always-on support to employees or customers. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role.

What is an agent’s role?

The role is the agent's purpose. It defines the job to be done and the broader goals the agent should achieve on your team.

What is an agent’s trusted data?

Trusted data is the information the agent needs to carry out its role. This could include company knowledge articles, CRM data, external data via Data Cloud, public websites, and so on.

What are an agent’s actions?

Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template, or Apex.

What are an agent’s guardrails?

Guardrails define what the agent can and cannot do. These can be natural-language instructions to escalate to a human, or could come from built-in security features in the Einstein Trust Layer.

What are an agent’s channels?

Channels are the applications where agents can do work. This can be your website, CRM, mobile app, Slack, and more.

Discover pre-built Agentforce skills for your business needs

Resolve customer inquiries 24/7

Agentforce engages customers autonomously across channels 24/7 in natural language. It can resolve cases swiftly and accurately because every answer is grounded in trusted data. Set up a set of prebuilt skills to empower Agentforce to support customers in minutes or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.

Engage with prospects 24/7

Agentforce autonomously answers product questions, handles objections, and books meetings for sales reps. It can act and respond accurately, with responses grounded in your business data. You decide how often, which channels, and when Agentforce will engage before briefing sellers for handoff. It can meet leads on their preferred channels, like SMS or WhatsApp, in any language.

Provide personalized sales role-plays

Agentforce can practice pitching, handling objections, and negotiation with realistic role-plays tailored to each deal for every seller. Get consistent feedback on seller strengths, areas for improvement, and actionable steps to advance deals, all grounded in CRM data. Then, easily assess ROI by analyzing win/loss rates of deals, with or without coaching.

Offer personalized product recommendations

Agentforce can engage shoppers as their personal stylist. Power personalized conversations directly on your commerce site or in a preferred messaging app, like WhatsApp. Help shoppers find products and make purchases faster by guiding search queries and personalizing product recommendations.

Create and optimize campaigns end-to-end

Agentforce can help you build better campaigns faster. Marketers can save time on generating campaign briefs, targeting audience segments, creating content, and even building customer journeys in Flow. And because Agentforce never sleeps, it will continually analyze performance against KPIs and proactively recommend improvements.

Agentforce for every team

Handle any business use case. With Agentforce, you can quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs.

Calculate your ROI with Agentforce.

Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.