
Sales and Order ManagementServiceNow
ServiceNow Sales and Order Management is a SaaS platform designed to automate and streamline sales processes from lead generation to order fulfillment. It connects front-office sales teams with middle- and back-office operations through workflow automation and native AI capabilities.
Vendor
ServiceNow
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Product details
Cloud-based enterprise automation platform that unifies product catalog management, quote-to-order conversion, and post-sale customer lifecycle workflows. Enables organizations to manage complex product bundles, multi-currency pricing, and location-based transactions through a single system.
Key Features
Workflow Automation
- Drag-and-drop process designer for sales operations
- Automatic quote-to-order conversion 1
- Location-specific transaction handling
Product Management
- Commercial/technical product catalog with bundle support
- Visual configurator for complex service offerings 1
- Multi-model pricing (recurring, account-based, etc.)
Customer Lifecycle Tools
- Post-sale MACD (Move, Add, Change, Disconnect) workflows
- Contract entitlement tracking and renewal management 1
- Virtual agent for self-service order modifications
Benefits
Operational Efficiency
- Reduces manual order processing by 50-70% 1
- Decreases order fulfillment time from hours to minutes
Revenue Growth
- Accelerates new product launches by 40% 1
- Enables cross-selling through customer lifecycle visibility
Customer Experience
- Provides 360° view of customer interactions
- Enables consistent service across sales channels
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