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Sales and Order ManagementServiceNow

ServiceNow Sales and Order Management is a SaaS platform designed to automate and streamline sales processes from lead generation to order fulfillment. It connects front-office sales teams with middle- and back-office operations through workflow automation and native AI capabilities.

Vendor

Vendor

ServiceNow

Company Website

Company Website

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Product details

Cloud-based enterprise automation platform that unifies product catalog management, quote-to-order conversion, and post-sale customer lifecycle workflows. Enables organizations to manage complex product bundles, multi-currency pricing, and location-based transactions through a single system.

Key Features

Workflow Automation

  • Drag-and-drop process designer for sales operations
  • Automatic quote-to-order conversion 1
  • Location-specific transaction handling

Product Management

  • Commercial/technical product catalog with bundle support
  • Visual configurator for complex service offerings 1
  • Multi-model pricing (recurring, account-based, etc.)

Customer Lifecycle Tools

  • Post-sale MACD (Move, Add, Change, Disconnect) workflows
  • Contract entitlement tracking and renewal management 1
  • Virtual agent for self-service order modifications

Benefits

Operational Efficiency

  • Reduces manual order processing by 50-70% 1
  • Decreases order fulfillment time from hours to minutes

Revenue Growth

  • Accelerates new product launches by 40% 1
  • Enables cross-selling through customer lifecycle visibility

Customer Experience

  • Provides 360° view of customer interactions
  • Enables consistent service across sales channels