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Sales and Order Management for TelecommunicationsServiceNow

ServiceNow's Telecom Order Management is a comprehensive solution designed to streamline telecommunications sales and order processes through automation and AI-driven capabilities.

Vendor

Vendor

ServiceNow

Company Website

Company Website

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Product details

AI-powered platform for telecom companies to automate sales, order fulfillment, and post-sale management, enhancing operational efficiency and customer retention.

Key Features

Opportunity Management Centralized sales pipeline tracking

  • Kanban view for end-to-end sales cycle management
  • Customer needs identification tools

Quote Management Dynamic quoting system

  • Lifecycle tracking for changing customer requirements
  • Automated product configuration updates

Order Orcheration Catalog-driven workflows

  • TM Forum Open API integration for ecosystem interoperability
  • Staggered decomposition using internal/external data

Fulfillment Tracking Unified order management workspace

  • Automated task creation/assignment
  • Proactive fallout management systems

Benefits

Operational Efficiency 30% faster order processing

  • 40% reduction in manual errors through automation
  • Single data model across enterprise workflows

Revenue Growth 20% faster service deployment

  • AI-powered upselling/cross-selling recommendations
  • Real-time inventory integration for accurate quoting

Customer Experience 360° order visibility portal

  • Automated post-sale activity management
  • Predictive delay notifications with resolution workflows