
Sales and Order Management for TelecommunicationsServiceNow
ServiceNow's Telecom Order Management is a comprehensive solution designed to streamline telecommunications sales and order processes through automation and AI-driven capabilities.
Vendor
ServiceNow
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Product details
AI-powered platform for telecom companies to automate sales, order fulfillment, and post-sale management, enhancing operational efficiency and customer retention.
Key Features
Opportunity Management Centralized sales pipeline tracking
- Kanban view for end-to-end sales cycle management
- Customer needs identification tools
Quote Management Dynamic quoting system
- Lifecycle tracking for changing customer requirements
- Automated product configuration updates
Order Orcheration Catalog-driven workflows
- TM Forum Open API integration for ecosystem interoperability
- Staggered decomposition using internal/external data
Fulfillment Tracking Unified order management workspace
- Automated task creation/assignment
- Proactive fallout management systems
Benefits
Operational Efficiency 30% faster order processing
- 40% reduction in manual errors through automation
- Single data model across enterprise workflows
Revenue Growth 20% faster service deployment
- AI-powered upselling/cross-selling recommendations
- Real-time inventory integration for accurate quoting
Customer Experience 360° order visibility portal
- Automated post-sale activity management
- Predictive delay notifications with resolution workflows