SAI360 Whistleblower Hotline & Case Management is a cloud-based solution designed to support confidential reporting of misconduct and structured case handling processes. It enables organizations to receive reports through multiple channels, document allegations, manage investigations, and track corrective actions. The system centralizes case data, enforces consistent workflows, and maintains documentation for regulatory and audit purposes. As part of the SAI360 governance, risk, and compliance platform, it integrates whistleblower reporting with broader compliance, risk, and policy management processes.

Key Features

Multi-Channel Reporting Intake Enable confidential submission of concerns.

• Web-based reporting portal
• Support for anonymous reporting options

Case Management Workflows Standardize investigation and resolution processes.

• Configurable intake and triage workflows
• Role-based case assignment and escalation

Investigation Management Support structured handling of allegations.

• Documentation of evidence and findings
• Tracking of investigation milestones

Confidentiality and Data Protection Protect reporter identity and sensitive information.

• Controlled access based on user roles
• Secure storage of case documentation

Regulatory and Policy Alignment Align case handling with internal and external requirements.

• Mapping to codes of conduct and policies
• Documentation to support compliance obligations

Reporting and Analytics Provide oversight into trends and case status.

• Dashboards on case volumes and categories
• Trend analysis across regions or business units

Audit Trail and Documentation Maintain complete records of actions taken.

• Time-stamped activity logs
• Documentation of remediation and closure decisions

Integration with Enterprise GRC Connect whistleblower cases to broader governance processes.

• Linkage to risk registers and compliance programs
• Alignment with policy and audit management modules

Benefits

Improved Reporting Accessibility Provide secure and structured reporting channels.

• Support for anonymous submissions
• Clear intake and escalation paths

Consistent Case Handling Standardize investigation and resolution practices.

• Defined workflows and approvals
• Centralized documentation

Regulatory Compliance Support Maintain evidence of appropriate response to allegations.

• Complete audit trails
• Documented remediation and follow-up

Risk Identification and Mitigation Identify recurring issues and emerging risks.

• Trend analysis and dashboards
• Early detection of systemic concerns

Operational Efficiency Replace fragmented tracking methods.

• Automated notifications and task assignments
• Centralized case repository