SAI360 Incident Management is a cloud-based solution within the SAI360 platform designed to help organizations capture, assess, investigate, and remediate incidents related to compliance, ethics, operational risk, and regulatory obligations. It centralizes incident intake, supports structured investigation workflows, and tracks corrective and preventive actions. The solution maintains detailed documentation and audit trails to support internal oversight and regulatory requirements. By integrating with broader governance, risk, and compliance modules, it enables coordinated management of incidents across the organization.

Key Features

Incident Intake and Reporting Capture incidents from multiple sources in a structured format.

• Configurable reporting forms
• Centralized case logging and classification

Case Management and Investigation Manage the full lifecycle of incident investigations.

• Assignment of investigators and case owners
• Documentation of evidence, findings, and actions

Workflow and Escalation Management Control how incidents progress through review stages.

• Automated routing based on severity or type
• Escalation rules for high-risk cases

Corrective and Preventive Action Tracking Monitor remediation activities to closure.

• Task assignment with deadlines
• Status tracking and verification of completion

Audit Trail and Documentation Maintain complete and traceable records.

• Time-stamped activity logs
• Secure storage of supporting documents

Integration with GRC Processes Align incidents with broader risk and compliance frameworks.

• Linkage to risk registers and control assessments
• Coordination with audit, policy, and business continuity modules

Dashboards and Reporting Provide oversight into incident trends and performance.

• Real-time reporting on open and closed cases
• Trend analysis by category, location, or severity

Benefits

Improved Incident Visibility Gain centralized insight into organizational risk events.

• Consolidated reporting across departments
• Early identification of recurring issues

Stronger Compliance Oversight Support regulatory and internal requirements.

• Documented investigation processes
• Demonstrable remediation tracking

Increased Accountability Ensure clear ownership of incidents and actions.

• Defined roles and responsibilities
• Transparent escalation and approval paths

Operational Efficiency Reduce reliance on manual tracking and spreadsheets.

• Automated workflows and notifications
• Standardized investigation procedures

Enhanced Risk Management Connect incident data to enterprise risk programs.

• Identification of control weaknesses
• Continuous improvement through structured follow-up