Runo Telemarketing CRM Software is designed to enhance telemarketing operations by providing a unified platform for managing leads, making calls, and tracking performance. It allows agents to use their personal or company SIM cards, or virtual numbers, for making calls directly from the Runo app installed on their mobile devices. The software automates call logging, including duration, recordings, and notes, and facilitates seamless follow-ups via WhatsApp or SMS. Real-time monitoring of agent activity through reports and scorecards helps improve accountability and conversion rates. Key features include an auto-dialer for efficient calling, comprehensive lead management, call logging, AI-powered call summaries, call recording for quality assurance, integrated WhatsApp messaging, automated follow-up alerts, live agent tracking, and detailed analytics on call volume, talk time, and conversion metrics. The software is built with enterprise-grade security and is suitable for sales teams, telecalling agencies, field sales agents, customer support teams, business owners, and real estate agents.

Features & Benefits

• SIM-Based & Virtual Number Calling: Enables agents to make calls using personal SIMs, company SIMs, or virtual numbers directly from the mobile app.
• Auto Dialer: Facilitates back-to-back calling without manual number entry, saving agent time.
• Comprehensive Lead Management: Allows importing, assigning, and tracking all leads within a single dashboard.
• Call Logging & Recording: Automatically logs all calls with duration, notes, and recordings for training and compliance.
• WhatsApp & SMS Follow-ups: Enables sending brochures, offers, or payment links directly after calls.
• Real-time Performance Tracking: Monitors agent activity, call volume, talk time, and conversion rates through detailed reports and analytics.