Runo is an AI-powered sales management application designed for outbound sales teams, consolidating lead management, SIM and virtual number calls, and follow-ups into a single platform. It automates lead assignment to the appropriate sales representatives, provides live tracking of team performance and call activity, and offers a comprehensive view of lead history and interaction timelines. The software includes AI-powered summaries and nudges to assist with follow-ups, making it easier for teams to stay organized and efficient. Runo aims to provide complete control over the sales pipeline with a unified view of the team, leads, and pipeline, ensuring no follow-ups are missed.

The platform integrates seamlessly with WhatsApp Business, allowing users to run campaigns from a single professional number, send rich media content, and segment audiences for personalized bulk messaging. It features a unified interaction timeline that tracks WhatsApp chats alongside calls, emails, and notes. Future updates include auto-replies and quick responses for faster engagement. The unified inbox allows management of all WhatsApp chats within the Runo CRM, supported by analytics and reports for campaign performance measurement.

Key features include Sales Team Performance Analytics with live dashboards, Lead and Contact Management for organizing and assigning leads, and automatic Call Tracking and Logging with timestamps, recordings, and notes. Automated Reminders and Follow-Ups ensure timely engagement with leads. Live Agent Tracking monitors the real-time status of sales reps, indicating who is on a call or idle. AI Call Summaries automatically capture key points from sales calls for quick review. The integrated Call Management CRM is built specifically for calling teams, eliminating the need for third-party tools. AI Sentiment Analysis provides insights into call quality, talk ratios, and conversation tone. Compliance and Security features include DNC and DND checks, call recording controls, and secure data handling.

Features & Benefits

• AI-Powered Sales Management: Centralizes lead management, calls, follow-ups, and team performance tracking with AI summaries and nudges.
• WhatsApp Business Integration: Enables running campaigns from a single number, sending rich media, and personalizing bulk messages with a unified inbox and analytics.
• Real-time Performance Monitoring: Provides live dashboards for tracking rep activity, call volume, follow-up progress, and agent status.
• Automated Call Logging & Summaries: Automatically logs all calls with details and generates AI summaries for efficient review.
• Integrated CRM & Compliance: Offers an in-built CRM for calling teams and includes DNC/DND checks and secure data handling for compliance.