Runo Sales Call Tracking Software is designed to provide businesses with comprehensive visibility into their outbound and inbound sales calls. It enables teams to track key metrics such as average and total talk time, monitor live agent status, and analyze real-time call volumes through dynamic dashboards. The software simplifies the sales process by automatically logging, tracking, and analyzing business calls in real-time, requiring minimal setup time. Beyond basic call logging, Runo offers features like call recording, auto-transcripts, AI call summaries, and AI sentiment analysis to provide deeper insights into conversations. It also integrates with WhatsApp Business for unified communication and campaign management, featuring a unified inbox and analytics. The platform is accessible via both mobile and web, ensuring teams can stay connected and in control from anywhere.

Features & Benefits

• Real-Time Call Tracking: Tracks every outbound and inbound call automatically without manual effort.
• Live Agent Tracking: Monitors agent status in real-time, showing who is on a call, idle, or falling behind.
• Call Recording & Auto Transcripts: Automatically records calls for review and training, and provides instant transcripts.
• AI-Powered Insights: Offers AI call summaries, AI sentiment analysis, and interaction timelines for deeper conversation understanding.
• WhatsApp Business Integration: Enables unified management of WhatsApp campaigns and chats alongside calls within the CRM.
• Unified Inbox & Dashboards: Consolidates all interactions and provides live dashboards for performance visualization.