Runo is a comprehensive call center monitoring software designed to provide complete visibility into agent performance and customer interactions. It enables supervisors to track live calls, record every interaction for compliance and quality assurance, and leverage AI for instant insights, QA scoring, and performance metrics, eliminating the need for manual reporting. The platform facilitates faster coaching by using analytics and call playback to train agents, address performance gaps, and boost conversion rates. Key features include automatic call recording, real-time agent performance dashboards, follow-up reminders, AI-generated call summaries and sentiment analysis, a complete interaction timeline with CRM integration, and supervisor-friendly real-time dashboards. Runo aims to transform call monitoring into actionable insights, helping businesses address challenges such as high agent turnover, at-risk customer experience, compliance pressure, time-consuming manual QA, and the invisibility of remote agents. It seamlessly integrates with CRMs and lead sources, offering a solution that goes beyond basic monitoring to actively improve call outcomes and close more deals.

Features & Benefits

• 100% Visibility: Monitors every agent’s live calls and tracks performance in real time.
• Smart QA: AI-powered call insights and reports to save hours on manual QA.
• Faster Coaching: Uses recordings and analytics to train agents and improve conversions.
• Call Recording: Automatically records all inbound & outbound calls for quality checks and compliance.
• AI Call Summaries: Generates action items and minutes of meetings instantly after every call.
• AI Sentiment Analysis: Identifies frustrated customers and enables proactive agent coaching.
• CRM Integration: Syncs calls with CRM and lead sources automatically for a unified view.