Routeware SmartCity is an integrated, all-in-one platform designed for cities and municipalities to digitize operations and leverage real-time data. It empowers public works managers, drivers, residents, and adjacent departments by increasing operational efficiency, uncovering cost savings, and improving customer service. The system offers a digital CRM for customer service teams to reduce call volumes and streamline workflows, providing a single view of customer details and service history. Customer portals facilitate two-way communication and self-service. The in-cab solution, powered by apps, sensors, and AI-enabled cameras, provides seamless team communication, touchless alerts, visual maps, route assistance, and real-time video recording for dispatchers, drivers, and supervisors. The dispatch solution offers a single view of trucks, orders, and status, streamlining operations and enhancing collaboration. Routeware SmartCity aims to save taxpayer dollars and work towards long-term sustainability goals. The platform is hardware-light, cloud-based, supports BYOD, and integrates with AWS, Esri, Geotab, and Samsara. It can be deployed in under 90 days with unlimited portal users and full-service customer support.

Features & Benefits

• Increased Operational Efficiency: Streamlines operations through digitization and real-time data, improving route optimization and dispatching.
• Cost Savings: Uncovers cost savings for municipalities by optimizing resource allocation and reducing operational expenses.
• Improved Customer Service: Enhances resident satisfaction through better communication, self-service portals, and proactive issue resolution.
• Resilient Fleet Management: Delivers proactive and resilient fleet management with in-cab tools, real-time monitoring, and seamless communication.
• Enhanced Driver Safety: Improves driver safety with AI-enabled cameras, touchless alerts, and route assistance tools.
• Sustainability Goals: Supports progress towards sustainability goals through optimized routes and efficient operations.