Room 303 is a real-time internal communication product built directly into TCN’s contact center software, Operator. It bridges the gap between agents and managers by enabling seamless collaboration during live calls. With Room 303, agents no longer need to switch applications to get help—instant messaging and shared rooms keep conversations flowing and productivity high.

Features

• Direct Messages & Shared Rooms: Enables agents to communicate instantly with managers or peers through private or group chats.
• Built-In Notifications: Provides instant alerts to keep agents informed and engaged.
• Integrated Chat Application: Allows agents to get help without putting calls on hold, maintaining seamless customer interactions.
• Unified Manager View: Managers can monitor conversation activities across the contact center to identify performance trends and communication gaps.
• Remote Team Support: Facilitates collaboration across distributed teams, ensuring alignment regardless of location.
• Multiple Shared Rooms: Supports various conversation threads to keep agents updated on internal discussions.
• Available Anywhere in Operator: Accessible from any part of the Operator platform, regardless of the application in use.

Benefits

• Improved Communication: Enhances collaboration between agents and supervisors, boosting morale and productivity.
• Faster Customer Resolutions: Reduces hold times by enabling agents to get real-time support during calls.
• Better Customer Experience: Helps lower Average Handle Time (AHT) and improves service quality.
• Centralized Oversight: Gives managers a comprehensive view of internal communications to drive performance improvements.
• Effortless Collaboration: Simplifies internal discussions, making it easier for teams to stay connected and aligned.
• Remote Work Optimization: Keeps remote agents productive and integrated into the contact center environment.