Robotic Process Automation

Investment in standalone RPA is not enough. Leverage Newgen’s RPA to enable end-to-end process automation. Bring humans into the loop to solve all the standalone RPA obstacles, including limited usability and lack of exception management, audit compliance, and scalability. Utilize the built-in AI bot and process intelligence to transform your business workflows, including onboarding, claim processing, service request management, accounts payables, and more.

What makes NewgenONE RPA stand out?

• **End-to-end Process Automation: **Newgen’s RPA acts as an important bridge in achieving end-to-end automation of processes. This helps enterprises automate repetitive and mundane tasks both in isolation or as a part of large and complex enterprise processes
• **Hybrid Workforce: **The process designer brings humans and bots within the same workflow to orchestrate seamless user journeys. This allows the process owners to delegate repetitive tasks to bots while humans focus on complex decisions using case and exception management capabilities
• **Process Diagnosis: **Process Insights helps you keep a check on the health and performance of complex processes by identifying hidden bottlenecks and determining activities that should be taken up by a bot. It also forecasts future resource requirements based on past process data
• **Governance: **Newgen’s RPA control center empowers enterprises to monitor bot’s health, audit logs, discrepancies, efficiencies, bot availability, and more. It helps businesses clone bots, upscale and downscale as per usage, and manage confidential credentials through the “Vault” for easy environment upgrades

Features

• Bot Scripting Studio - State-of-the-art low code designer that enables collaboration between business and IT teams to record, debug, and execute scripts for web and windows automation - Ability to drag and drop automation activities from the catalog, configure required properties, and create automation sequence for your business use cases without the need for writing any code - Creating dynamic automation sequences using multiple pre-built automation activities, including catalog of browsers, files, and folders, excel, mail, FTP, Date and Time, and Error Handling activities
• Intelligent Document Processing - Strong AI-based capabilities in imaging, document extraction, redaction, and classification along with native document management to handle intelligent document processing use cases - Automatic classification and extraction of documents with AI-based bots to achieve straight-through-processing of complex document-based business processes, such as invoice processing, trade finance - AI-based bots to listen and sense customer interactions across various social media channels, including Twitter and Facebook and deliver contextual responses
• Bot Control Centre - Configuring and monitoring machines, bots, jobs, vaults, and users in real-time to help automation managers manage overall bot execution, performance, licensing, and data security in a controlled environment - Centralized user interface for controlling bot running status and managing the upscale and downscale of bots in real-time - RPA bot’s advanced multitasking capabilities allow it to run multiple non-UI jobs in parallel, drastically reducing the time required to complete complex workflows
• Contextual Communication Automation - Automation of incoming emails using an AI-based bot that responds without losing the content of the communication. This bot recognizes email patterns and contexts, enabling it to initiate business transactions in third-party systems - AI-based bots to listen and sense customer interactions across various social media channels like Twitter, Facebook, etc., and deliver contextual responses
• Non-Invasive Integration - Automation of legacy systems like Mainframe AS400 with Newgen RPA by leveraging desktop automation to enable enterprises push and pull data from legacy terminals - Non-invasive Integration with multiple legacy applications, pulling data from third-party systems, MS Excel, pdf manipulation and reconciliation and reporting, among others
• Exception Handling - Pre-built error handling activities within the RPA scripting studio along with iBPS exception handling mechanism to easily manage exceptions in a cost-effective way - In-built case management coupled with RPA for handling all kinds of incoming cases
• Hyper Vigilant Virtual Workforce - Unattended RPA for expediting processes through bots that act as virtual 24*7 workforce - Assigning repetitive tasks to bots, thereby freeing up employees’ bandwidth for more intelligent decision-based activities and reducing potential human errors