RingCentral RingCX is a comprehensive contact center solution designed to deliver intelligent and effortless customer interactions. By combining RingCentral's unified communications—including messaging, video, phone, SMS, and fax—with advanced AI capabilities, RingCX provides a unified platform for managing customer engagements across multiple channels. The solution offers real-time AI assistance for agents and supervisors, advanced AI-based coaching insights, and supports integration with Intelligent Virtual Agents (IVAs) to enhance operational efficiency. With features like AI-powered quality management, automated scorecards, and conversation analytics, RingCX enables businesses to improve agent performance and customer satisfaction.

Features:

• Omnichannel Support: Manage customer interactions across voice, video, messaging, SMS, and fax within a single platform.
• AI Assistance: Real-time AI-powered assistant provides support to agents and supervisors during customer interactions.
• Quality Management: AI-driven quality management tools, including automated scorecards and conversation analytics, to monitor and enhance agent performance.
• Integration Capabilities: Seamless integration with existing tools and Intelligent Virtual Agents (IVAs) to streamline workflows and improve customer experiences.
• Workforce Engagement Management: Tools to improve agent performance and customer satisfaction through AI-powered quality management and engagement strategies.