Richpanel Live Chat is a comprehensive customer service platform designed to elevate customer support and experience for e-commerce businesses. It consolidates customer messages from various channels including email, live chat, SMS, Facebook, Instagram, and WhatsApp into a single, unified inbox. This allows support agents to view crucial customer information such as order history, lifetime value, and product interactions directly alongside each message, enabling personalized and informed assistance. The software empowers businesses to offer proactive support to website visitors, guide shoppers towards desired products, recover abandoned carts, and ultimately increase conversions. Key features include the use of task bots to differentiate customers from visitors, automatic collection of visitor data (name, email, contact number), and skill-based routing with set reply-time expectations. Richpanel's pop-up chat box allows for seamless conversation continuity via email if a customer goes offline, facilitating a smooth transition between chat and email interactions.

Features & Benefits

• Unified Inbox: Manages customer messages from email, chat, SMS, Facebook, Instagram, and WhatsApp in one place.
• Customer Insights: Displays customer order history, lifetime value, and product interactions next to messages.
• Proactive Engagement: Guides shoppers, recovers abandoned carts, and converts more customers.
• Task Bots & Data Collection: Distinguishes customers from visitors and automatically collects essential contact data.
• Seamless Conversation Flow: Allows customers to continue conversations via email if they go offline, switching between chat and email.