Smart SLA tracking & Service Management metrics with interactive dashboard gadgets & reports

Dynamic filters & statistics for JSD fields

Extend your Rich Filters for Jira Dashboards charts and reporting with functionality specific to Jira Service Management. You can now add dashboard filters and statistics on Customer Request Types & Organizations.

Charts, metrics & stats for SLA reporting

Monitor the performance of your help desk teams with stats, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average. Export to PDF.

Single & cross-project SLA time series

Use time series to point out trends and hint at correlations & tendencies in your Service Management activity. Define time series metrics based on SLA fields to monitor SLA values across single or multiple service desks.

More details

Rich Filters::Service Management Dashboards is an extension for the Rich Filters for Jira Dashboards app. Now you can add dashboard quick filters or build statistics using:

• Customer Request Type and Organization fields
• Service Management SLA field values & completion dates
• Time series based on Service Management SLA values These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.