PatientPay – Smarter Patient Billing That Collects More, Faster

RevSpring's PersonaPay online portal provides clear payment options tailored to each patient including pay in full, payment plans, patient financing, and financial assistance. Patients can easily set-up and manage electronic statement delivery, payment plans, card/banking information, and payment preferences. Front desk staff and customer service representatives can also leverage our intuitive portal interfaces to access, record, and verify patient insurance and billing information, as well as take credit/debit, ACH, and cash payments. Customer Service Representatives also guide patients through a scripted post-service financial conversation that uses built-in analytics to present a tailored payment option for each individual. CSRs and front staff workers can also securely capture via IVR, text or email technology personal credit/debit and banking information without hearing the information directly or physically handling the cards. This mitigates PCI risk and lessens the dependency on payment devices.

RevSpring Merchant Services are behind every payment. With an all-inclusive method to accept, process, and reconcile payments, we ensure our clients mitigate risk, keep compliant, and enjoy cost savings when taking credit card, ACH, and digital wallet payments. Backed by secure equipment, favorable processing rates, reliability, and automated reconciliation, RevSpring Merchant Services closes the loop on any RevSpring-driven payment.

Features

• Integrated with Azalea Health: Seamless connection for streamlined workflows and real-time payment processing.
• Digital-First Billing: Includes text-to-pay, mobile payments, auto-pay, and subscription plans to meet modern patient expectations.
• High Click-to-Pay Rates: Achieves industry-leading 60% self-service payment rates for faster collections.
• Cost Reduction: Cuts paper statement costs by 40–50% and eliminates unnecessary fees.
• Compliance & Security: Fully compliant with HIPAA, PCI Level 1, and TCPA standards for secure transactions.