Retailers need to maximize the positive impact of shopping reviews

Customer reviews remain crucial to eCommerce shoppers' purchase decisions. Shoppers fall off when they lack trust, but real customer voices help showcase authenticity and ensure shopper confidence. By collecting and displaying reviews, brands connect with shoppers and build community.

Triggering more positive reviews is what retailers are aiming for. AfterShip Reviews enables retailers to collect reviews at the right time through multiple methods, and showcase them at different touch points.

Features

• **Automatic Review Request Emails: **Invite customers to leave verified reviews by automatically sending branded emails to them. Collect important feedback about customers’ interactions with your service and support teams.
• **Smart Email Trigger: **Send an automatic review email after an order is delivered or fulfilled. Supported by 1,000+ carriers worldwide. A positive delivery experience can increase the likelihood of positive reviews.
• **Submit Reviews within Email: **Improve conversion rates by allowing shoppers to leave reviews directly within emails, instead of redirecting them to the online store. Supports all major providers, such as Gmail and Outlook.
• **NPS Email Surveys: **Customize the NPS email survey using templates, and deliver it straight to your customers' inboxes. Track customer satisfaction and measure how likely they will recommend your product or service.
• **Collect Reviews on Site: **Allow shoppers to leave product reviews directly on the product description page (PDP). Harness the power of user-generated content to skyrocket your Google rankings and stand out from competitors.
• **Referral Coupons: **Encourage your customers to share reviews on their social media. Reward customers and their friends automatically with unique coupons for discounts, percentage off, or even free shipping.