Overview

Reviews & Review Booster by Reputation is a comprehensive solution designed to enhance your online presence by efficiently managing customer feedback. This platform allows businesses to request, respond to, measure, and showcase customer reviews from various sources, all in one place. By leveraging API integrations with top review sites, Reviews & Review Booster simplifies the process of turning first-party survey feedback into public-facing reviews, driving better local SEO performance and increasing customer conversion rates.

Features

Review Requesting

Surface more feedback on the sites that matter most to your business by requesting reviews via email or SMS. Utilize custom or templated review request messages that drive more reviews. Track your conversion rates on review requesting campaigns with real time review measurement.

Request Response

Ensure every review gets a response to improve customer experience and increase customer loyalty. Utilize response templates to decrease response time and increase your team’s efficiency. Leverage AI-generated responses for one-click personalized engagements.

Review Performance Measurement

Stay up to date with review activity by utilizing real-time review management capabilities. Track review rating, volume, and trend at the brand, regional, or location level. Utilize Reputation’s insights capabilities to understand how your review performance is affecting your Reputation Score.

Reviews Feed

Leverage Reputation’s new Reviews Feed experience to simplify your review management efforts. Get deeper insights from your reviews, including category sentiment, review emotion classifications, new response labels, and AI Review Response. Create review response workflows that fit your business needs and approval chains.

Managed Review Response

No bandwidth? No problem. Let Reputation’s subject matter experts handle review response and management.