The Returns Solution for AI Commerce

Smart, automated returns that cut WISMR and fight fraud. The experience that keeps customers loyal and makes AI agents choose you every time.

Integrated Self-Service Returns & Warranty Claims That Matches the Shopping Experience

Level-up returns for a seamless, happy customer journey

• Reduce WISMR cost and minimize support burden with end-to-end automation
• Boost customer satisfaction with efficient, transparent processes and fast returns
• Wow customers with personalized returns tracking – fuss-free and quick to launch Returns Policy Automation Turn complex policies into a smooth process with automated returns approvals Proactive Communication Combine AI-supported best practice templates with 32+ triggers to power clear returns communications Integrated Warranty Claims Win loyalty with a simple and fast claims process embedded within your website

Efficient Reverse Logistics That Balances Cost and Convenience

Prioritize customer convenience and save on returns shipping costs with AI routing recommendations

• Find cost-optimal route across 500+ local and international returns services with AI
• Intuitive PUDO location search, clear return details, embedded maps – all via a single API
• Gain complete visibility into returns processing, from request to warehouse Flexible Returns Options Offer customers total convenience – drop-offs, in-store return, and home pick-ups 700,000+ Drop-Off Points Make returns easy and affordable with our ever-expanding PUDO network AI-Optimized Shipping Rules Choose the best returns shipping routes at the lowest costs

Win-Win Revenue Recovery & AI Fraud Protection for You and Your Customers

Craft your revenue comeback with customer-first refund alternatives

• Turn customer churn and returns costs into repeat purchases and revenue gain
• Convert refunds into conversion opportunities with item exchanges and shop credits
• Protect your revenue and eliminate fraud worries with AI-driven fraud protection AI-Driven Fraud Deterrence Get alerted on fraudulent returns and automatically escalate return requests to support team Seamless Exchanges Impress with instant, hassle-free exchanges that are synced with your webstore Transparent Returns Fee Earn customer trust and minimize refund disputes with clear returns fee breakdown

Offer returns drop-off from all your carriers with a single PUDO API

Make every returns drop-off easy, affordable, and always convenient.

• Unlock returns savings for your business and customers
• Replace complex carrier integrations with a single API that connects you to 700,000+ locations
• Let customers choose from any drop-off point – a locker, gas station, or post office Intuitive PUDO Location Search Let customers search by postal code, location type, and even coordinates Comprehensive PUDO Details Make returns easy with embedded maps, operating hours, and clear drop-off instructions Unified PUDO API Access PUDO locations from all your carriers, via a single integration

Think Bigger on AI

E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.

AI Data Monitoring

Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience.

Daily AI Summaries

Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day.

AI Recommendations

Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast.

AI Performance Alerts

Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis.

Out-of-the-box BI

Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards.

AI Navigator

Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities.

We Are Here to Support Your Returns Success

Onboarding Workshop

Create a best-fit returns strategy based on your unique business use cases

Customize Your Experience

We configure returns tracking and policy automation exactly to your needs

Test, Go-Live, Optimize

A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning