Overview

Return Analysis is a comprehensive solution designed to support lean manufacturing processes by identifying and learning from points of failure. It automates workflows and works towards achieving zero defect delivery. The platform provides full traceability on products, allowing users to gain insights into where products are being repaired and the time and expense for those repairs. Return Analysis is equipped with best-in-class features, including customizable workflows, multi-signer approvals, and tiered root cause analysis.

Features

• Root Cause Analysis: Use engineering-specific processes to transform returns into improved product quality. Build alerts, data capture, and processes to understand trends and stay ahead of field failures.
• Integration with Enterprise Systems: Seamlessly integrate return data with manufacturing analytics data, CRM, and other enterprise systems using web services and API.
• Customizable Workflows and Inputs: Develop custom input forms or use provided templates. Choose approval and sign-off processes tailored to organizational needs.
• Verbose Reporting: Drive key performance indicators and drill-down analytics, including RMAs by defect, model, return rate, customer, supplier, and contract manufacturer.
• Personalized Dashboards: Create personalized dashboards for quick access to relevant data, enhancing decision-making and operational efficiency.
• Notifications and Alerts: Stay informed with real-time notifications and alerts, ensuring timely action on critical issues.

Benefits

• Insight into Hidden Factory: Identifies where products are being repaired and the associated costs, providing full traceability.
• Automated Repair Processes: Launches and assigns repair processes automatically based on manufacturing failures or control limit violations.
• Up-to-Date Rework Procedures: Provides repair technicians with the most current rework procedures, ensuring consistency and quality.
• Improved Manufacturing Processes: Correlates manufacturing performance data with failures and repairs, driving continuous improvement.
• Support for Lean Manufacturing: Embraces a six sigma/lean manufacturing culture, working towards zero defect delivery.
• Enhanced Decision-Making: Leverages global insights from return analysis to improve NPI, engineering, quality, and manufacturing processes.