zenloop is a SaaS platform focused on Customer Experience Management (CXM), enabling companies to collect, analyze, and act on customer feedback in real time. It automates retention and win-back campaigns, supports advocacy programs, and helps organizations build a customer-centric culture by translating insights into actionable initiatives.

Key Features

Automated Win-Back and Advocacy Programs

• Set rules to trigger personalized campaigns for dissatisfied or loyal customers.
• React to feedback based on segments, sentiment, and specific complaints.
• Automatically direct loyal customers to review platforms for advocacy.

Real-Time Feedback Analysis

• Collect and analyze customer feedback across multiple channels.
• Use AI to identify key drivers of satisfaction and dissatisfaction.
• Automatically categorize and prioritize feedback topics.

Action Management Workflows

• Define and automate workflows for responding to feedback.
• Assign actions to teams or individuals for accountability.
• Close the loop by informing customers about actions taken.

Customer Journey and KPIs

• Measure customer experience at all touchpoints.
• Define KPIs and track performance over time.
• Integrate with existing systems for seamless workflow.

Reporting and Insights

• Generate actionable insights and reports.
• Share success metrics and feedback internally.
• Monitor the impact of customer initiatives.

Benefits

Reduced Churn and Increased Retention

• Prevent dissatisfied customers from leaving.
• Turn detractors into promoters through targeted actions.

Enhanced Brand Reputation

• Grow online reputation with more positive reviews and referrals.
• Leverage loyal customers as brand advocates.

Customer-Centric Culture

• Foster a culture centered on customer needs and feedback.
• Share real-time insights across the organization.

Scalable and Actionable Insights

• Automate feedback processing and responses at scale.
• Translate data into concrete business improvements.

Improved ROI on CX Initiatives

• Link customer feedback directly to business outcomes.
• Maximize customer lifetime value (CLTV).