Retail Pro Prism is a next-generation retail management solution designed to empower retailers with flexibility, scalability, and control over their operations. Built on a modern architecture, Prism delivers a comprehensive suite of tools for managing point-of-sale (POS), inventory, customer engagement, and reporting across multiple channels. Its modular design and cloud-ready capabilities allow retailers to adapt quickly to changing business needs while maintaining operational efficiency.

Features

General System

• Native offline capabilities allow you to sell, maintain customer data, and do price and quantity checks
• Minimize your PCI security risk with Retail Pro Prism's tokenized EFT support, ensuring your customers' sensitive payment details never touch your Retail Pro Prism system
• Retail Pro Prism allows you to choose your database -- Oracle, or MySQL -- to meet the technology demands of your IT staff
• Configure your systems workflow to best suit your business needs
• Designed with touch-screen in mind, Retail Pro Prism's user interface matches the aesthetics demanded by today's retail environments
• All of Retail Pro Prism's user interface can be easily modified by anyone with XML and CSS skills, ensuring your system is intuitive, relevant to your business needs, and carries your branding across all systems
• Create custom workflows with ease utilizing industry standard scripting capabilities, giving you the flexibility to address any of your specific business needs without the investment in custom development
• All printed documents (Sales Transactions, Gift Receipts, Customer Sales Orders, etc.) can be fully customized and designed to adhere to your brand standards
• Every label, description and message in Retail Pro Prism can be fully translated into any language or modified to fit your specific needs Point of Sale
• Eliminate the need for multiple transactions by selling, returning, and ordering customer purchased items through a single document
• Generate "send-sale" transactions for goods sold in one store but stocked within another and have those items directly shipped to your customers
• Intuitive touch-based Point of Sale with hierarchical product selection, enhancing speed of sale to your customers
• Display as much or as little item and customer information as required on screen
• Issue and track fully-integrated gift cards and store credit across multiple store locations in real-time via a centralized server
• Centralized processing of merchandise returns and exchanges with built-in verification help to reduce fraudulent returns
• Native promotions functionality to support BOGO, BTGT, BOOM, coupon tracking and more
• Automatic discount and price adjustments at point of sale based on customer type (VIP, Retail, Wholesale, Employees)
• Quick and flexible item entry using barcodes, product SKU or optional touch screen item buttons
• Speed up POS transactions with user-defined touch screen cash buttons and quantity (multiplier) buttons
• Accept an unlimited number of foreign currencies at Point of Sale without any need for looking up exchange rates
• Place sales transactions on hold as needed, and un-hold them from any POS terminal
• Perform quick price checks (including tax) and stock inquiries directly from Point of Sale without creating a new sales receipt
• Quickly and discreetly track miscellaneous marketing and demographic information at Point of Sale to use later to better understand your customers and track your marketing ROI
• Easily track non-sale cash added or removed from the cash register, such as petty cash used to buy office supplies for the store
• Generate customer orders, back orders, and special orders directly within sales transactions and optionally require specific deposit amounts Customer Management
• Maintain an unlimited number of customers within your database which can be shared or kept local to each installation
• Track key demographics about your customers via an unlimited number of user-defined fields to track miscellaneous customer details, i.e., size, favorite color, favorite brand, birthday, etc.
• Specify exactly what customer details are required to ensure that employees are entering all relevant information for your marketing efforts
• Flexible customer lookup using name, phone, company or miscellaneous information like store card or driver's license
• Directly access your customer's purchase history from the POS module allowing your sales reps to provide personalized service and meaningful recommendations to customers
• Use Customer Security Levels to control exactly what Personally Identifiable Information (PII) about your customers can be viewed and/or edited by employees and vary this by location to account for regional legal requirements
• Leverage our built-in customer loyalty program to reward your valued customers through multiple metrics, including customer spending, visits, profitability and more
• Allow your customers to make in-house credit-based purchases effortlessly through our centralized customer credit database
• Establish customer specific pricing based on customer type, such as VIP, Retail or Wholesale Consumer, etc. Employee Management
• Ensure the correct commission levels are assigned and rewarded appropriately for each completed sale
• Easily split a single commission between multiple employees involved in the same sale
• Accurately track employee sales performance by tracking specific employee details for each sales transaction by optionally requiring users to logon between each transaction
• Control your bottom line by limiting the amount of discounts your employees are able to give at Point of Sale Data and Store Communication
• Near real-time communication is accomplished through Retail Pro Prism's publish and subscribe communication system ensuring your retail systems are up-to-date with the right data as often as your business demands
• Prism's flexible communication topology allows for easier system maintenance allowing you to provide software updates to your stores without the need to visit on-site
• Inherited Preferences functionality gives you the power to lock down preferences across stores, providing a single "point of authority" for critical settings, while still allowing your stores to modify their key details
• Manage and configure any store from a single location through the Management Console requiring fewer on-site visits to handle simple configuration changes

Benefits

Improved Customer Experience

• Empower store associates to retail beyond the cash wrap with full POS functionality on any mobile or desktop device
• Provide a more personalized experience by accessing customer purchase history and information from anywhere in the store
• Reduce wait and transaction times with intuitive workflows and touch menus
• Perform quick price checks and stock inquiries without creating new sales receipts
• Customize all screens and printed documents to your brand standards
• Combine a customer's sales, returns and orders into a single document and eliminate unnecessary transactions
• Track key customer data like size, color preferences and important dates
• Design programs to reward loyal customers Streamlined, Productive, Efficient Operations
• Design custom workflows that match your unique business processes, and:
  • Foster consistency across your enterprise
  • Simplify training and reporting
  • Quickly retrieve customer & transaction data
• Efficiently track employee productivity and access
• Accurately assign commissions and SPIFs with flexible commission tracking
• Easily split commissions between multiple employees involved in the same sale
• Control access to specific POS areas, functions, and store processes with unlimited employee security groups Capacity-Building Design
• Scale effortlessly, easily adding & managing new locations anywhere in the world
• At any time add any combination of corporate owned stores, franchises, store-in-store, kiosks, online stores to your enterprise and manage it all from a single, integrated system
• Easily sell goods stocked in different stores from any site and have them shipped anywhere using 'send-sale' transactions
• Easily share information across brand, franchise, and geography
• Accept an unlimited number of currencies, operate in any language required