Unlimited Retail IT Operations Support Groups

Retail used to be connected to a time and place. Now, customer expectations have changed. In order to deliver flawless service, you need to equip your front line teams instantly with the tools they need to resolve problems and get work done. ThinkTime's Retail IT Operations Support tools are designed to put answers – and subject matter experts – within reach at a moment’s notice.

Features

• Mobile Reporting: Store teams can submit issues directly from the sales floor using phones or tablets.
• Automated Routing: Direct tickets to the right department or individual based on issue type.
• Real-Time Dashboards: Monitor ticket volume, resolution times, and trends across all locations.
• Integrated Communications: Link help desk tickets with task management and store communications.
• Follow-Up & Validation: Assign follow-up tasks to confirm resolution and maintain accountability.