Resy is a SaaS platform designed for restaurants to manage reservations, optimize table seating, and enhance guest experiences. The system provides tools for flexible reservations, automated waitlists, real-time notifications, and smart table optimization. It integrates with POS systems, supports event management, and offers advanced analytics for data-driven decision-making. Resy also enables restaurants to create customizable floor plans, manage guest profiles, and streamline workflows. The platform is accessible via web and mobile apps, connecting restaurants to a large network of diners and providing exclusive access to American Express card members. Resy is suitable for a wide range of dining establishments, from fine dining to casual restaurants, and supports both B2C and B2B use cases.

Key Features

Reservation & Table Management Centralized system for handling bookings and optimizing seating.

• Flexible reservations and automated waitlists
• Smart table optimization and customizable floor plans

Event Management Tools Manage private events and special occasions.

• Customizable event pages
• Reservation tracking and integrated communication

POS Integration Connects with major POS systems for seamless operations.

• Real-time sales and guest data
• Enhanced reporting and analytics

Guest Profiles & Intel Track guest preferences and visit history.

• Special occasion reminders
• Personalized guest experiences

Advanced Analytics Data-driven insights for operational improvement.

• Cover count analysis
• VIP tracking and performance metrics

Mobile App Access Manage reservations and guest communication on the go.

• Android and iOS support
• Real-time notifications and updates

Marketing & Communication Tools Engage guests and promote events.

• Integrated messaging
• Event promotion and guest surveys

Benefits

Operational Efficiency Streamlines front-of-house and reservation workflows.

• Reduces manual tasks and errors
• Maximizes table utilization

Enhanced Guest Experience Delivers personalized service and reduces wait times.

• Tracks preferences and special occasions
• Improves guest satisfaction and loyalty

Data-Driven Decisions Provides actionable insights for business growth.

• Informs staffing, marketing, and service strategies
• Identifies trends and opportunities

Scalability & Flexibility Adapts to restaurants of all sizes and types.

• Modular features for different business needs
• Supports single and multi-location operations