ServiceNow Resource Management is a comprehensive software solution designed to help organizations effectively plan, allocate, and manage their resources. It provides a consolidated view of resource availability, capacity, and allocations, enabling businesses to optimize their workforce and deliver projects more efficiently.

Key Features

Resource Management Workspace Centralized platform for managing resources across multiple teams

• Proactive resource allocation
• Multi-team visibility

Resource Planning Holistic approach to managing resource gaps

• Skill-based allocation
• Role-based allocation

Capacity Planning Portfolio-level planning to anticipate resource constraints

• Risk identification
• Portfolio-wide resource management

Time Sheet Portal Streamlined time tracking and submission process

• Daily task recording
• Single-step time sheet submission

Benefits

Improved Resource Visibility Comprehensive view of resource availability for precise allocation

• Up-to-date resource status
• Accurate allocation decisions

Enhanced Resource Utilization Consolidated view of staff capacity and allocations

• Optimized resource usage
• Improved task assignment

Efficient Resource Matching Detailed view of resource availability with calendars and schedules

• Precise resource-requirement matching
• Improved project planning

Strategic Capacity Planning Portfolio-level capacity planning for various work types

• Demand management
• Project and epic planning