The ResMan Maintenance solution is designed to manage maintenance operations within multifamily properties through structured workflows and centralized tracking. It enables property teams to receive, prioritize, and complete maintenance requests while maintaining visibility into task status and history. The system supports both resident-submitted requests and internally created work orders, ensuring that maintenance activities are documented and aligned with operational and accounting records. Its primary purpose is to improve control, accountability, and efficiency in day-to-day maintenance processes.

Key Features

Work Order Management

Creates and tracks maintenance tasks.

• Centralized work order creation
• Status tracking from request to completion

Resident Maintenance Requests

Accepts service requests from residents.

• Digital request submission
• Direct integration with resident records

Task Assignment and Scheduling

Supports technician and vendor workflows.

• Assignment to staff or vendors
• Prioritization of maintenance tasks

Maintenance History Tracking

Maintains records of completed work.

• Unit and asset maintenance history
• Reference for recurring issues

Integrated Accounting and Records

Aligns maintenance activity with financial data.

• Cost tracking for repairs
• Association with properties and units

Benefits

Improved Response Times

Enables faster handling of maintenance issues.

• Clear task visibility
• Reduced communication delays

Operational Accountability

Tracks responsibility and completion.

• Assigned ownership of tasks
• Documented maintenance actions

Reduced Administrative Effort

Minimizes manual tracking.

• Centralized work order system
• Less reliance on spreadsheets or email

Better Asset Management

Supports informed maintenance decisions.

• Historical repair data
• Identification of recurring issues

Scalable Maintenance Operations

Supports growing property portfolios.

• Standardized workflows
• Portfolio-level oversight