The ResMan Contact Center solution is a communication management system designed to handle inbound and outbound calls for multifamily residential properties. It centralizes phone interactions that would otherwise be handled individually at property level, allowing structured routing, tracking, and follow-up. The solution is integrated with leasing and prospect data, ensuring that calls are associated with relevant records. Its primary focus is operational consistency, call visibility, and workload distribution rather than customer service outsourcing.

Key Features

Centralized Call Handling

Manages calls across properties.

• Single contact center structure
• Consolidated call queues

Call Routing and Distribution

Directs calls based on defined rules.

• Routing by property or call type
• Reduced missed or unanswered calls

Prospect and Resident Identification

Associates calls with records.

• Caller identification using existing data
• Automatic linkage to prospect or resident profiles

Call Tracking and History

Records communication activity.

• Logged call details
• Visibility into call outcomes

Leasing Workflow Integration

Connects calls to leasing processes.

• Call-driven prospect creation
• Handoff to leasing teams when required

Benefits

Improved Call Coverage

Reduces unanswered calls.

• Centralized handling
• Shared workload across teams

Operational Visibility

Provides insight into call activity.

• Call volume tracking
• Performance monitoring

Consistent Communication Handling

Standardizes how calls are managed.

• Defined routing rules
• Uniform call response processes

Reduced Property-Level Burden

Shifts call handling away from onsite staff.

• Fewer interruptions
• More time for in-person leasing tasks

Data Accuracy

Ensures calls are tied to system records.

• Clear interaction history
• Reduced manual data entry