BuildingLink Resident Experience is a software-as-a-service solution designed to improve the daily lives of residents in managed residential communities such as condos, HOAs, and apartment buildings. The platform provides a unified portal and mobile app where residents can access property information, communicate with management, submit service requests, make payments, reserve amenities, and participate in community activities. It supports multiple communication channels—including email, SMS, voice, push notifications, and smart home devices—ensuring residents receive timely updates. Features like a moderated bulletin board, event calendar, document library, and delivery notifications foster community engagement and transparency. Residents can manage their own preferences, update personal information, and control suite access instructions, while property managers benefit from streamlined operations and improved resident satisfaction.

Key Features

Multi-Channel Communication Enables property-wide alerts and updates via email, SMS, voice, push notifications, and smart home devices.

• Residents receive timely notifications for events, deliveries, and announcements
• Supports integration with Amazon Alexa and Google Home

Resident Self-Service Portal Centralizes access to property services and information.

• Submit maintenance and service requests
• Reserve amenities and common spaces
• Access property documents and payment history

Community Engagement Tools Fosters interaction and participation among residents.

• Moderated bulletin board for buying, selling, and recommendations
• Event calendar with RSVP and personal calendar sync
• Neighbournet for resident profiles and connections

Delivery and Package Management Automates delivery notifications and contactless pick-up.

• Real-time alerts for package arrivals
• Authorize parcel release from the app

Suite Access and Instructions Allows residents to manage visitor and service access.

• Post instructions for staff and contractors
• Upload photos and set expiration dates for access permissions

Payments and Transactions Facilitates secure payments for amenities, events, and services.

• Online payment options integrated with accounting systems
• Payment history and receipts accessible in the portal

Benefits

Enhances Resident Satisfaction Empowers residents with control and transparency.

• Self-service options reduce dependency on staff
• Timely, personalized communication improves experience

Streamlines Property Management Reduces manual work and centralizes resident interactions.

• Automated notifications and requests
• Integrated document and payment management

Builds Community Engagement Encourages resident participation and connection.

• Social features and event tools foster a sense of belonging
• Moderated forums and profiles support safe interaction