Plentific Resident Engagement is a cloud-based platform designed to enhance the relationship between residents and property managers by providing a unified, self-service portal and mobile app. The solution empowers residents to request repairs, manage appointments, track work progress, and communicate directly with property management teams. It features a resident dashboard for monitoring satisfaction, a communication portal for real-time updates, and tools for building a sense of community. The platform integrates with housing management systems (HMS), CRMs, payment systems, and document management tools, supporting both web and native mobile access. Designed for social and multifamily housing, Plentific Resident Engagement streamlines communication, reduces manual workload for landlords, and improves resident satisfaction and retention. The system is customizable, scalable, and continuously enhanced based on user feedback and sector needs, ensuring it remains aligned with evolving expectations in property management.

Key Features

Resident Self-Service Portal Empowers residents to manage tenancy and service requests independently.

• Submit and track repair requests
• Manage appointments and view work progress

Communication Portal Facilitates seamless, real-time communication between residents and property managers.

• Two-way messaging and notifications
• Community engagement tools

Resident Dashboard Centralizes resident satisfaction metrics and feedback.

• Monitor and improve satisfaction scores
• Access to review and feedback tools

Integration Capabilities Connects with existing property management and business systems.

• Integrates with HMS, CRM, payment, and document systems
• Open API and customizable workflows

Mobile App Support Provides access via native iOS and Android apps.

• On-the-go management for residents and staff
• Push notifications and alerts

Security and Compliance Ensures data protection and regulatory adherence.

• Secure login with MFA
• Compliance with housing sector standards

Benefits

Improved Resident Satisfaction Enhances the living experience and builds loyalty.

• Faster response to repair requests
• Transparent communication and updates

Operational Efficiency Reduces manual workload for property managers.

• Automated workflows and self-service options
• Fewer inbound enquiries and streamlined processes

Retention and Community Building Supports long-term resident relationships and community engagement.

• Tools for feedback and satisfaction tracking
• Community messaging and event notifications

Scalability and Flexibility Adapts to organizations of all sizes and types.

• Customizable features and branding
• Supports both social and private housing sectors