SmartRent Resident App and Experience is a digital platform designed to provide residents with a centralized interface for interacting with their property. It allows residents to access services, manage requests, and receive property‑related information through a single application. The solution consolidates multiple resident touchpoints, such as communication, access, and service requests, into a unified experience. By reducing reliance on in‑person interactions and manual processes, it supports more efficient engagement between residents and property teams. The Resident App is intended to improve consistency and transparency in resident interactions while integrating with other SmartRent operational systems. It provides a structured, self‑service environment that supports daily resident needs throughout the tenancy lifecycle.

Key Features

Resident Self‑Service Tools

Enables residents to manage common tasks.

• Centralized resident dashboard
• Access to property services

Service Request Management

Supports maintenance and support workflows.

• Request submission and tracking
• Status visibility for residents

Communication and Notifications

Facilitates property‑resident communication.

• Property announcements
• Automated notifications and alerts

Access and Control Integration

Connects residents to access systems.

• Digital access credentials
• Controlled entry interactions

Account and Lease Information

Provides resident‑specific data.

• Unit and lease details
• Personal profile management

Cross‑Platform Availability

Supports multiple devices.

• Mobile application access
• Web‑based resident interface

Benefits

Improves Resident Convenience

Simplifies daily interactions.

• Self‑service access to information
• Reduced need for in‑person visits

Reduces Staff Workload

Shifts routine tasks to digital channels.

• Fewer manual inquiries
• Streamlined request handling

Enhances Communication Clarity

Standardizes messaging.

• Consistent announcements
• Documented communication history

Increases Engagement Transparency

Improves visibility into requests and actions.

• Clear service request status
• Predictable response expectations

Supports Scalable Resident Management

Works across portfolios.

• Consistent resident experience
• Centralized operational integration