ServiceNow Request Management is an AI-powered self-service platform designed to streamline the process of requesting products, services, and information for both employees and customers. This solution offers 24/7 accessibility across various devices, enhancing user experience and organizational productivity through automation and intelligent features

Key Features

Chatbot-embedded portals Provide round-the-clock assistance using advanced language understanding

• Keyword search functionality
• Natural language processing capabilities

Service catalog builder Create a user-friendly interface for product and service discovery

• Visual-guided design experience
• Self-service options for users

Native mobile app Enable on-the-go request management and collaboration

• Real-time notifications
• Immediate action capabilities

Embedded experiences Seamless integration with existing collaboration tools

• Support for work-friendly requests
• Enhanced user adoption

Benefits

Improved user experience Deliver personalized, 24/7 service across preferred channels

• Device and channel flexibility
• No additional development required

Enhanced productivity Optimize resource allocation and streamline issue resolution

• AI and automation for common issues
• Self-service options to reduce IT workload

Increased user satisfaction Meet modern expectations for service delivery

• Regular status updates
• Timely notifications

Simplified service menu management Enable easy creation and updating of service offerings

• User-friendly interface for non-technical staff
• Reduced development costs