All-in-one online reputation management solution for hospitality

AI in Mapal helps you cut through the noise and effort in reputation management to quickly highlight where you need to intervene. Unlocking new intelligence in your customer reviews to make the right decisions, faster - every time.

Taking customer experience management to the next level

HQ

Take control of your online reputation Preserve your brand image and reputation via fast and efficient online review management for multi-site businesses. Cross-business analysis AI in Mapal helps join the dots between Reputation and other Mapal applications to give you unique cross-functional intelligence on how training, compliance and standards impact customer reviews. Track customer experience Get an overview of customer sentiment across your business or drill down by site to monitor reviews and response levels. 

Marketing teams

Delegate, monitor, and improve Create user hierarchies and delegate review responses to local site managers so they can solve issues on the ground. Listen to your customers at scale AI in Mapal and Reputation gathers reviews and automate responses from all major social platforms, saving you time and giving you valuable insight into customer sentiment and trends. Leverage social sharing Discover your most Instagrammable dishes through our intelligent photo-analysis and gain insights on consumer demographics and profiles. 

Site managers

Recognise areas for improvements Spot service or food quality issues fast and use customer feedback to make improvements to products or services. Fast and easy response Reputation by Mapal is mobile-friendly, making it easier for you to handle reviews and tackle negative situations fast.  Automatic review translation Connect with all your via automatic translation so you can understand everyone’s feedback, wherever they're from.