Overview

SurveySparrow’s Reputation Management tool empowers businesses to monitor, analyze, and act on online reviews spread across more than 100 platforms—all from a unified dashboard. It leverages AI-driven sentiment analysis to instantly identify trends, alert teams of potential issues, and suggest personalized responses. Automated workflows enable timely review requests and help showcase positive testimonials to strengthen brand credibility and drive growth.

Features and Capabilities

• Centralized review dashboard: Aggregates reviews from 100+ channels for effortless monitoring
• AI-powered sentiment analysis: Detects positive and negative sentiment, pinpoints trends, and surfaces urgent concerns
• Smart response assistant: Generates AI-recommended replies and supports custom templates for rapid engagement
• Automated review requests: Sends timely prompts to satisfied customers to boost positive review volume
• Custom alerts & workflows: Triggers notifications for new or critical reviews and automates escalation workflows
• Testimonial showcase: Enables the creation and sharing of positive reviews on websites and social platforms
• Reputation analytics: Tracks metrics such as star ratings, response times, volume, NPS, and sentiment trends
• Crisis preparedness: Combines real-time monitoring and sentiment insights to support effective crisis response plans