Harness the power of online reviews to gain actionable data points. Our online Reputation Insights solution tracks the most popular third-party provider-reviewing sites and consolidates all the information on one central, easy-to-use platform.    Collecting and analyzing large groups of patient reviews provides an incredible set of data for you to dig deep and gain insights on. Our solution, the only one on the market specifically built for the healthcare industry, helps make sense of all the data with powerful tools.

Enable your patients to become ambassadors for your brand with online survey requests. Also, if there are bad reviews online, we help you follow up with unhappy patients, keep track of when you contacted them, and resolve each complaint.   

Taking action after insights

Once you’ve gained insight into what’s happening at your organization, our solution enables you to be proactive and take next steps to ensure that patients feel listened to and understood.

Natural Language Processing Our system analyzes reviews and discerns meaning, determines sentiment, and classifies into categories. Sentiment Analysis Automatically categorize comments from patients so you can see how providers are performing at a glance. Pivot Analysis Quickly and easily sort, filter and pivot your reputation data for customized reports. Competitive Benchmarking See how you stack up to the competition and use this data to improve.