Reputation Experience Management Platform

The Reputation Management solution within Experience.com’s Experience Management Platform (XMP) is an AI-powered system designed to help businesses take control of their online presence. It centralizes review management, automates feedback collection, and amplifies positive experiences to build trust, improve search visibility, and drive growth.

Features

• Centralized dashboard for managing first- and third-party reviews
• Automated review requests triggered by customer interactions
• AI-generated personalized responses to reviews
• Review filtering, flagging, and escalation workflows
• SEO-optimized profile pages for individuals and teams
• Listings management across hundreds of directories
• Review widgets for websites and landing pages
• Social media monitoring with automated alerts
• Google Business Profile integration and analytics
• Referral and partnership tools to expand networks

Capabilities

• Collect and manage reviews across platforms like Google, Glassdoor, and industry-specific sites
• Automate feedback collection and response workflows
• Escalate negative reviews to appropriate teams for resolution
• Amplify positive reviews across social and directory sites
• Maintain consistent business information across all listings
• Monitor social media for compliance and brand risks
• Customize permissions and access based on organizational hierarchy
• Integrate with CRM, HRIS, and marketing systems
• Benchmark reputation performance across locations and teams
• Create branded review campaigns and profile pages

Benefits

• Improve online visibility and search rankings through consistent listings and reviews
• Build trust and credibility with authentic customer feedback
• Reduce reputational risk with real-time monitoring and escalation
• Increase lead generation and conversion through enhanced social proof
• Streamline review management across multiple platforms
• Empower teams with performance insights and review analytics
• Strengthen brand consistency across locations and channels
• Drive customer loyalty and referrals through reputation excellence
• Simplify operations with centralized control and automation
• Enhance recruitment efforts with positive employee reviews