RepairStorm

RepairStorm is a cloud-based software platform designed to streamline operations for repair shops and service centers. It automates administrative tasks, enhances customer communication, and improves workflow efficiency—allowing businesses to repair more items with fewer resources.

Features

• Cloud-Based Access: Accessible from desktops, tablets, and smartphones—anywhere, anytime.
• Unlimited Users: No extra cost for adding users such as technicians, managers, or clerks.
• Pre-Configured Service Catalog: Includes makes and models for common repair items out-of-the-box.
• Automated Communication: Sends email notifications to customers when orders are updated or completed.
• Digital Signature Capture: Customers can sign work orders digitally via tablet or signature pad.
• Label Printing & Scanning: Integrated with Dymo printers for tracking items with barcodes.
• POS Integration: Seamless connection with Epicor, Horizon, RockSolid, and MI9 systems.
• Rental Module: Optional add-on for managing rental orders and storing credit card data temporarily.
• White-Labeling: Can be branded and hosted on your own corporate website.

Capabilities

• Order Management: Easily create, track, and update repair orders with service and parts selection.
• Customer Database: Retrieve previous customers by name or phone number for quick order creation.
• Warranty Repair Workflow: Manage warranty claims across multiple retail locations with centralized tracking.
• Multi-Store Access: Single login for managing multiple stores, with user-specific access controls.
• Training & Support: Includes video tutorials and unlimited support via phone, email, or help tickets.
• Reporting & Analytics: View sales reports across all stores or individually.

Benefits

• Increased Efficiency: Reduces time spent on admin tasks, allowing staff to focus on actual repairs.
• Higher Profitability: Enables more repairs with fewer employees, boosting throughput and revenue.
• Improved Customer Experience: Automated updates and faster service lead to higher satisfaction.
• Scalable Setup: Quick onboarding with minimal time investment from your team.
• Flexible Contracts: Month-to-month subscription with no long-term commitments.
• Enhanced Brand Value: White-label options and professional communication elevate your brand.