RepairSense

RepairSense® is an AI-powered predictive analytics platform developed by Mobysoft, designed specifically for social housing providers. It transforms reactive repairs management into a proactive, data-driven process by identifying complex and recurring issues—such as damp and mould—before they escalate. The platform leverages insights from over 7 million repair jobs to help housing providers improve tenant outcomes, reduce costs, and enhance operational efficiency.

Features

• Predictive Analytics: Forecast when and where repairs are likely to be needed, enabling proactive service delivery.
• Data-Driven Insights: Analyse large volumes of repair data to uncover trends, patterns, and root causes of recurring issues.
• Automated Workflows: Prioritise high-impact repairs and allocate resources efficiently to improve tenant satisfaction.
• Intuitive Dashboards: User-friendly interface for identifying repeat issues, monitoring performance, and tracking compliance.
• Damp & Mould Module: Specialized module to detect, prioritize, and resolve damp and mould cases across property portfolios.
• Cloud-Based Architecture: Scalable and configurable without the need for on-premises installations or hardware investments.
• Wrap-Around Support: Expert guidance from former housing professionals to embed best practices and ensure successful adoption.

Capabilities

• Complex Issue Detection: Uses AI and machine learning to identify repair problems that are difficult to detect manually.
• Integration with Existing Systems: Works seamlessly with CRM, HMS, and scheduling systems to leverage existing data.
• Compliance Support: Helps meet regulatory requirements such as Awaab’s Law and Tenant Satisfaction Measures (TSMs).
• Scalable Deployment: Suitable for providers managing from hundreds to tens of thousands of homes.
• Real-Time Monitoring: Enables continuous tracking of repair performance and contractor effectiveness.

Benefits

• Reduced Repeat Repairs: Up to 35% reduction in avoidable repairs, saving time and resources.
• Improved Tenant Outcomes: Faster, more reliable repairs lead to higher tenant satisfaction and fewer complaints.
• Operational Efficiency: Streamlined workflows and better resource allocation improve productivity across teams.
• Cost Savings: Avoids unnecessary callouts and poor-quality fixes, resulting in better budget management.
• Enhanced Staff Engagement: Empowers operatives to focus on meaningful tasks, improving job satisfaction and retention.
• Strategic Decision-Making: Provides actionable insights for leadership to drive service improvements and manage risks.