Repair Workshop

Openbravo Repair Workshop is a retail service management solution that orchestrates the complete repair lifecycle for products received in stores or through online channels. It centralizes diagnostics, estimates, approvals, parts management, and repair execution while synchronizing customer, order, and inventory data. With structured workflows, mobility support, and auditability, it helps retailers improve service speed, accuracy, and customer satisfaction across multiple locations.

Features

• Repair intake with serial and item identification
• Diagnostic checklists and fault classification
• Estimate creation with approval tracking
• Parts and consumables management
• Work orders with status‑based milestones
• Technician task and time tracking
• Customer updates and notifications
• Warranty and return handling
• Photo and document attachments
• Full audit trail and compliance logging

Capabilities

• Manages complete repair workflows from intake to completion
• Links repairs to sales, returns, and warranty records
• Reserves, orders, and consumes parts directly from inventory
• Supports multi‑store and multi‑technician operations
• Integrates with POS, ERP, and service catalogs
• Provides role‑based processes and approval logic
• Works online and offline for in‑store mobility
• Offers dashboards, KPIs, and reporting functions

Benefits

• Reduces turnaround times through structured workflows
• Improves first‑time repair success rates
• Enhances customer satisfaction with proactive updates
• Increases profitability through accurate parts and labor tracking
• Minimizes errors via standardized processes
• Scales easily across stores and service regions
• Strengthens warranty compliance and cost control