RentSense

RentSense® is an AI-powered rent arrears and income collection platform developed by Mobysoft for social housing providers. It transforms income management from reactive to proactive by using predictive analytics and automation to identify tenants at risk of falling into arrears. The system streamlines workflows, reduces manual tasks, and improves tenant outcomes while delivering measurable financial benefits and operational efficiencies.

Features

• Predictive Analytics: Identifies tenants likely to fall into arrears and enables early intervention through prioritised reports.
• Automated Workflows: Streamlines routine arrears management tasks, allowing officers to focus on critical cases.
• User-Friendly Dashboard: Provides intuitive case tracking and performance monitoring without requiring technical training.
• Modular Enhancements: Includes optional modules like Automated Arrears Prevention (AAP), Assisted Automation, Automated Worktray Manager (AWM), and Former Tenant Arrears (FTA Essentials).
• Cloud-Based Deployment: Scalable and quick to implement, with no need for on-premises infrastructure.
• Integration Ready: Compatible with major Housing Management Systems (HMS) and platforms like Salesforce, Microsoft Dynamics, and Aaeron QL.

Capabilities

• Early Risk Detection: Flags tenants predicted to fall into arrears within three months, enabling proactive outreach.
• Automated Communication: Sends configurable messages to tenants to prevent arrears and reduce caseloads.
• Resource Optimization: AI-powered modules help allocate staff time and manage workloads efficiently.
• Performance Insights: Offers real-time analytics on arrears trends, officer performance, and team capacity.
• Regulatory Compliance: Supports adherence to Tenant Satisfaction Measures and Resident Engagement Regulations.

Benefits

• Arrears Reduction: RentSense users saw a 3.8% decline in current tenant arrears and an 11.7% fall in former tenant arrears, compared to increases among non-users.
• Increased ROI: Delivers substantial financial returns by improving collection rates and reducing debt risk.
• Staff Efficiency: Frees up officer time, creating capacity and reducing burnout through automation.
• Improved Tenant Outcomes: Enables earlier support for tenants, helping them stay in their homes and avoid debt escalation.
• Scalable Across Portfolios: Suitable for providers managing from 1,000 to tens of thousands of homes.
• Strategic Decision Support: Empowers leadership with actionable data for better financial and operational planning.