Gain total visibility into your leasing office and use marketing automation to create a more consistent and engaging customer journey that converts leads and retains residents.
Vendor
Yardi
Company Website
Manage prospects, applicants and residents with a customer-centric CRM
Support the full leasing and resident lifecycle with a customer relationship management solution made for multifamily. Deliver great customer service, maximize staff efficiency and streamline centralization from one, automated system.
Be Customer-Centric
Go beyond the applicant stage. Convert leads faster and drive renewals with a customer-centric CRM. Sign more leases with automated lead nurturing, follow-ups and reminders, then maintain satisfaction during move-in, maintenance, renewals and beyond with robust resident features — all in one dashboard.
Cut Costs with Centralization
Sign more leases with less onsite staff. Optimize your centralization strategy with access to customer information from any property in a portfolio. Get full visibility into customer-level insights and availability across your portfolio. Drive conversions with cross-selling, simplify reapplications for repeat residents and provide consistently great customer service.
Enhance Workflow Efficiencies
Accelerate onboarding and improve daily routines with an intuitive and simple dashboard. Empower your agents with segmented workflows that sort tasks by prospect, applicant and resident. Achieve excellence from day one. Support new and seasoned staff with a dashboard that tells them what to do and how to do it. Clear and intuitive buttons make it easy to transition to the next task, eliminating hours of redundant training.
Catch Every Inquiry
Partner CRM IQ with Chat IQ to answer every question. Drive conversion and satisfaction by automating responses 24/7 across any channel. Get full visibility to customer chats, texts, emails and voice transcriptions in the Communication Hub. Easily place calls, respond to chats and send texts and emails directly from the Communication Hub.
Enjoy Built-In Integration
Ensure complete data consistency with a suite of products specifically designed to work together with CRM IQ: Yardi Voyager, RentCafe, RentCafe Chat IQ, RentCafe Connect and RentCafe Marketing IQ.