RemoteCall is a remote support platform that enables businesses to access and control desktops (Windows, Mac OS, Linux) and mobile devices (Android, iOS) remotely for troubleshooting and technical support. It offers both cloud-based and on-premise deployment options, supporting real-time screen sharing, device control, and visual support via smartphone cameras. The solution is accessible through a web browser without installation or via a dedicated Agent software for advanced features. Security is prioritized through compliance with strict regulations and cloud infrastructure. RemoteCall aims to improve support efficiency, reduce operational costs, and enhance customer experience.

Key Features

PC Support Remote access and control of desktops for troubleshooting.

• Supports Windows, Mac OS, and Linux
• Enables screen sharing and device control

Mobile Support Remote support for mobile devices.

• Compatible with Android and iOS
• Allows screen sharing and device control

Visual Support Interactive support using the customer’s smartphone camera.

• Facilitates product repair and field service guidance
• Real-time visual communication

Web-based and Agent Access Flexible session initiation options.

• No installation required for web-based support
• Dedicated Agent software for specialized needs

Deployment Options Cloud and on-premise solutions.

• Cloud: Usage-based, immediate deployment, no hardware needed
• On-premise: Local installation, permanent license, customizable

Security Strong protection for sensitive information.

• Global cloud service with strict security standards
• Supports compliance with business security policies

Benefits

Boosts ROI Reduces operational costs and travel needs.

• Cuts down on business travel and labor expenses
• Improves resource allocation

Enhances Support Quality Delivers improved customer service.

• Provides faster, more effective troubleshooting
• Increases customer satisfaction

Improves Work Efficiency Streamlines support operations.

• Enables quicker issue resolution
• Frees up employee time for other tasks