
Remote Support SoftwareXMReality
Augmented Reality-powered remote support—connect, guide, and solve issues instantly from anywhere.
Vendor
XMReality
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Product details
Overview
XMReality is a remote visual assistance solution designed to facilitate real-time collaboration and problem-solving through augmented reality (AR). It enables experts to guide on-site personnel remotely by overlaying hand gestures, annotations, and instructions onto the user's view, thereby reducing the need for physical presence and accelerating issue resolution. The platform is accessible via web browsers without requiring downloads, ensuring ease of use across various devices. All interactions are documented and stored securely in the cloud, allowing for seamless knowledge sharing and review.
Features and Capabilities
- Connect to Anyone, Anywhere: Initiate sessions with a single click on any device, without the need for downloads.
- Real-Time Collaboration: Share live video, annotate, and guide users through tasks as if present on-site.
- Instruction Sets: Create and deploy standardized instructions for consistent task execution across teams.
- Documentation and Review: Automatically save session content, including images and notes, for future reference and sharing.
- Usage Analytics: Monitor usage statistics and key performance indicators through an intuitive dashboard.
- Hands Overlay: Utilize AR to overlay hand gestures onto the user's view, providing clear and intuitive guidance.
- High-Quality Pause: Freeze video streams to capture high-resolution images for detailed analysis and instruction.
- Content Sharing: Share documents, images, and screens during sessions to enhance understanding and communication.
- Snapshot and Recording: Capture images and record sessions to document processes and create training materials.
- Cloud Storage: Store all session data securely in the cloud, with options to generate comprehensive PDF reports
- AI Transcription: Automatically transcribe sessions and generate summaries for easy reference.
- Integration Capabilities: Integrate with tools like Microsoft Teams and Outlook, and utilize APIs for custom integrations.
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